![]() Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. If the issue still persists, you may contact HP Technical Phone Support from this link: You may also check the link: Incompatible Ink Cartridge Error I suggest that you update the firmware from the link: Firmware Update Let's go through a few steps that may help to fix this issue. This issue could occur if the firmware is not updated. I understand that you are facing issues with your HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g wherein it does not accept two new HP Cyan Cartridge. Hi to HP Forums, this is a great place to get support, find answers and tips. ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet. ![]() DesignJet, Large Format Printers & Digital Press. ![]()
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